We want your Laline order to arrive safely and seamlessly. Below you'll find everything you need to know about shipping, delivery times, and returns.

Shipping

We currently offer shipping across Canada, excluding Quebec.

Shipping Rates

Enjoy FREE standard shipping on orders of $70 or more to eligible Canadian provinces*.

For orders under $70, standard shipping is available at a flat rate:

Delivery Area	Shipping Rate
Ontario	$14
Rest of Canada excluding Quebec	$15
Yukon, Northwest Territories & Nunavut	$30

*Free Shipping on orders of $70 or more is only available in Ontario.

Orders shipped to the Yukon, Northwest Territories, and Nunavut are subject to a $30 flat shipping rate and are not eligible for free shipping.

Shipping rates and eligibility will be confirmed at checkout based on your delivery address.

Estimated Delivery Times

Your order will typically be processed within 1–2 business days. Once your order has shipped, you'll receive a confirmation email with tracking information.

Estimated delivery times vary by destination:

Province / Territory	Estimated Delivery Time
Ontario	2–5 business days
British Columbia	4–8 business days
Alberta	4–7 business days
Saskatchewan	4–7 business days
Manitoba	3–6 business days
New Brunswick	5–8 business days
Nova Scotia	5–8 business days
Prince Edward Island	5–8 business days
Newfoundland & Labrador	6–10 business days
Yukon	7–12 business days
Northwest Territories	7–12 business days
Nunavut	10–15 business days

Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of Laline's control.

Cancellations

Need to Cancel Your Order?

We understand that plans can change. If you need to cancel your order, please contact us as soon as possible after placing it.

To request a cancellation, you can:

• Submit a request through our Contact Us form, or

• Email our Customer Service team with your order number and cancellation request.

We'll do our best to accommodate your request; however, order cancellations are not guaranteed. Our team works quickly to process and prepare orders for shipment, and once your order has entered the fulfillment or shipping process, we may no longer be able to cancel it.

If we're unable to cancel your order, you may return eligible items once your order has been delivered in accordance with our Return Policy. Please note that customers are responsible for return shipping costs for change-of-mind returns.

If your cancellation is successful, you'll receive confirmation from our team. Any applicable refund will be issued to your original payment method and may take several business days to appear, depending on your financial institution.

Returns

We hope you love your Laline purchase. If something isn't quite right, we're happy to help.

Eligible online purchases may be returned within 30 days of delivery for a refund.

 

Return Requirements

To be eligible for a return, your item must:

• Be unused and unopened

• Be in its original condition and packaging

• Include all original tags, labels, and packaging, where applicable

• Be accompanied by your order number or proof of purchase

For hygiene and safety reasons, opened or used personal care, body care, fragrance, and cosmetic products cannot be returned.

Clearance items, promotional items, gift cards and other final-sale products are not eligible for return. Please refer to the terms of the applicable promotion or product listing for details.

 

Return Shipping

Customers are responsible for the cost of return shipping.

If you would like to return an eligible item, you'll need to purchase your own return shipping label and arrange for the package to be sent back to us.

We recommend using a trackable shipping service and keeping your tracking information until your return has been received and processed.

Original shipping charges are non-refundable for returns due to a change of mind. Laline does not reimburse return shipping costs for change-of-mind returns.

 

How to Return Your Order

1. Contact us
Reach out to our Customer Service team with your order number and the item(s) you'd like to return.

2. Receive your return instructions
Our team will confirm whether your item is eligible for return and provide you with the return instructions.

3. Ship your return
Purchase your own return shipping label and securely package your item(s). We recommend using a trackable service.

4. We'll process your return
Once your return arrives and has been inspected, we'll process your refund to the original payment method.

Please allow 5–10 business days for us to process your return after it has been received. Once processed, your financial institution may require additional time for the refund to appear on your account.

In-Store Returns

Online purchases can also be returned at any Laline store in Canada, provided the item meets our return requirements.

To make an in-store return:

1. Bring your order to a Laline store
Bring the item(s) you wish to return along with your order confirmation or proof of purchase.

2. Our store team will process your return
A Laline team member will inspect the item and process the return at the store.

3. Receive your return confirmation
Once your return has been processed, you'll receive an email confirmation with the details of your return.

4. Your refund will be issued
Your refund will be credited to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your credit card company or financial institution. In some cases, it may take several business days.

Please note that all items must meet our return requirements outlined above. For hygiene and safety reasons, opened or used personal care, body care, fragrance, and cosmetic products cannot be returned.

Exchanges

Looking for a different scent, product, or size?

Please contact our Customer Service team. Depending on availability, we may recommend returning your original item and placing a new order.

 

Damaged, Defective or Incorrect Items

We want to make things right if your order doesn't arrive as expected.

If you receive an item that is damaged, defective, or incorrect, please contact our Customer Service team before returning the item.

Include your order number and photos of the item and packaging so that our team can assist you.

For approved damaged, defective, or incorrect-item returns, Laline will cover the applicable return shipping costs.

 

Need Help?

Have a question about your order, shipping, or return?

Our Customer Service team is here to help. Please reach out through our Contact Us page or email us at support@laline.ca, and include your order number so we can assist you as quickly as possible.

Laline Online Terms of Sale

Last updated: October 20, 2026

Laline wants to give you an indulging and soothing service experience, starting from the purchase process on our site until you receive your package.

These terms of sale (the “Terms of Sale”) govern purchases made online on the Site and are entered into between you and Laline.

Orders

1. In order to purchase through the Site you must be at least the age of majority in your jurisdiction  and possess and use a valid credit or debit card issued by a bank acceptable to us.

2. By placing an order on the Site you are making an offer to buy the selected products from us. All orders must be accepted by us or we will not be obligated to sell such products to you. We may choose not to accept any orders in our sole discretion. Your offer to purchase products on the Website will be considered accepted by us upon the receipt of a confirmation email from us with your order number and details of the products you have ordered.

3. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices posted on the Site are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed.

4. You are required to provide all the relevant information requested via the Site for making any purchase. Please be advised that all information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of our Policy and may result in cancellation of your order. 

5. Orders of merchandise through the Site are subject to verification and acceptance before shipping. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

6. Prior to accepting an order, Laline reserves the right to request additional information from you in order to validate, among other, the billing information to process your order.

7. Laline reserves the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, errors in billing/payment/shipping information,   errors in product or pricing information, problems identified by our credit and fraud prevention department. In the event that your order is canceled after your payment method has been charged, we will issue a credit to your payment method in the amount of the charge,.

8. Laline may refuse to accept any order if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history. In addition, Laline may refuse any orders connected with a previous credit card (or other payment method) dispute.

9. Please be advised that by confirming your purchase, you agree to accept and pay for the item(s) ordered by you.

10. All orders are subject to availability and confirmation of the order price.

11. Any stated delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

12. Laline reserves the right in its sole discretion to limit the quantity of items purchased per person. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing, email, IP and/or shipping address. We will notify you should such limits be applied. 

13. Please note that the photos displayed on the site are for illustration purposes and might be differences between the actual item and the image on the Site.

14. The merchandise sold on our Sites is intended for personal use only, not for resale. Any suspected resale of our merchandise for personal or business profit is strictly prohibited. We will not accept and reserve the right at its sole discretion to cancel orders that appear to be for resale purposes, such as large quantities, frequent orders, orders by dealers or resellers etc. In this case, Laline shall have the right to cancel all subsequent orders from any such customers.

15. The prices of merchandise at the Site may be different from prices available in our stores or through our wholesale partners. Merchandise displayed on the Site may be different from products offered in our retail stores.

16. The prices displayed on the Site are quoted in Canadian dollars. Posted prices do not include charges for shipping or taxes. All such amounts will be added to your total price.

17. Price and availability information are subject to change without notice. In the event that a product is listed at an incorrect price, we shall have the right to refuse or cancel orders placed for the product listed at the incorrect price. 

 Order Cancellation by Laline

1. Your order might not be processed if the product you selected will be out of stock after placing the order or if the credit card details and/or your personal details were not registered in the system. In each of the above cases, our customer service team will contact you.

2. For information and inquiries about products and supply, you can contact our customer Service team at support@Laline.ca.